Pre-Order and Cancellation Policy

Effective Date: February 06th, 2025

Pre-Order Fulfillment Disclaimer

By placing a pre-order with The Gundam Place Store LLC, the customer acknowledges and agrees that all pre-order items are not guaranteed to be fulfilled. Fulfillment is subject to manufacturer availability, allocation limitations, or product cancellation. In the event that a pre-order cannot be fulfilled due to circumstances beyond our control, including but not limited to allocation restrictions or manufacturer cancellations, The Gundam Place Store LLC will issue a full refund of the pre-order amount to the original form of payment. By completing a pre-order transaction, the customer accepts these terms and understands that pre-orders are conditional and may not result in delivery of the item.

Policy Statement:

Any cancellation of preorders will be subject to a 15% cancellation fee. This policy is designed to protect our business interests, as well as ensure a fair and balanced approach to handling preorder cancellations.

Policy Details:

1. Preorder Cancellation Window: Preorder cancellations can only be made within 30 days from the date of the initial preorder purchase. Cancellations requested after this period will not be eligible for a refund.

2. Cancellation Fee: Upon cancellation, a non-refundable fee of 15% of the total preorder amount will be deducted from the refundable amount. The remaining balance will be refunded to the customer.

3. Eligible Items: This policy applies to all products and items available for preorder, unless stated otherwise in the product-specific terms and conditions.

4. Refund Process: The refund will be issued using the original payment method used for the preorder. It may take up to 2-3 business days for the refund to be processed and reflected in the customer's account.

5. Exceptions: In exceptional cases such as product unavailability, manufacturing defects, or unforeseen circumstances beyond the customer's control, the cancellation fee may be waived entirely or partially at the discretion of The Gundam Place Store LLC.

6. Communication: Customers must communicate their cancellation request via the designated channels specified by The Gundam Place Store LLC. The request must include order details and reasons for cancellation.

7. Amendments: The Gundam Place Store LLC reserves the right to amend or modify this policy at any time. Customers will be notified of any changes in advance.

By proceeding with a preorder purchase, customers acknowledge and agree to comply with this cancellation policy.

The Gundam Place Store LLC remains committed to providing exceptional service and maintaining transparency with our customers. This policy ensures a balanced approach to preorder cancellations, enabling us to continue delivering high-quality products and services. Should you have any questions or concerns, please reach out to our customer support team.

Reward program 

Gundam Place Store LLC reserves the right to modify the points system without prior notification. By joining, you agree to these conditions and accept any changes made to the points system at any time. Points expires every 12 months