Package Grading
It's happened to all of us. We make an online purchase, only to be disappointed when we open the box and see a poorly packed product with damaged packaging. As we all know, package condition is very important with collectible items; it makes a difference in display, enjoyment, and value.
Many retailers tend to ignore the importance of collecting or not be operationally designed to support collecting. This is what makes BigBadToyStore different – we recognize collecting and have the functional systems in place to accommodate the collector. Our entire website, warehouse, and system are built around the idea that a collector should be able to choose the condition of their product and receive it in that condition when they open their package.
The packaging grade difference:
When a shipment arrives at the dock our staff sorts, grades, and warehouses the products by the condition of the packaging. When purchasing a product you will choose from several different packaging grade options:
Standard Grade
This option is perfect for builders who mainly care about the model inside the box. Collectible boxes may arrive with minor imperfections such as small scratches, dents, or creases. These do not affect the kit itself and in many cases the boxes will still arrive in good condition, but cosmetic box wear is possible.
Collector's Grade
Designed for collectors who want their boxes in display-worthy shape. Each kit will be hand-picked in perfect condition and packed with extra protective cushioning to ensure the box arrives pristine.
Frequently Asked Questions
We do our best to make sure that the item you ordered arrives in the condition you expect. If you are not satisfied you may return unopened items within 30 days of receiving your shipment. For more details please read our Return Policy.
Collector's Grade packaging is meant for display. If you open your items we recommend you choose a different grade if available.
Almost all items that are double taped occur during the manufacturing process. This can happen as a normal quality control step at the factory. Should a rare case occur in which it is necessary for us to open and retape the packaging it will be clearly stated in the product details listed on our website.
Every package has some sort of minor imperfection that makes it less than perfect. This is due to the manufacturing, shipping, and handling that occurs to all products. We meticulously inspect, grade, and verify each item to ensure that the packaging is as near to mint as possible. If you are dissatified with the condition of Collector's Grade product you receive you may return it for a full refund. Please see our Return Policy for more details.
Collector's Grade is an assessment of the packaging. Unfortunately we are not able to review the physical contents inside and only make judgment on the outer packaging.
Not all items that we sell are graded. Some items don’t have packaging or have an inherent value based on the packaging condition. We only grade those products that benefit from doing so. Don’t worry though; ungraded items are still new and in case-fresh condition.
Products must meet certain criteria to be considered for Collector's Grade. We typically do not offer Collector's Grade on large items or items with a packaging style that historically has not been suitable for Collector's Grade.