SMS Messaging Policy
Effective Date: 08/14/2025
Last Updated: 08/14/2025
1. Purpose
This policy outlines how The Gundam Place Store LLC (“we,” “our,” or “us”) uses Short Message Service (“SMS”) and Multimedia Messaging Service (“MMS”) communications to interact with customers. It also explains customers’ rights and responsibilities when opting in to receive text messages from us.
2. Types of Messages We Send
By consenting to receive SMS/MMS messages from us, you may receive:
• Order confirmations, shipping updates, and delivery notifications.
• Appointment reminders for in-store events.
• Promotional offers, sales alerts, and product announcements.
• Customer service follow-ups and satisfaction surveys.
3. Message Frequency
Message frequency will vary based on your activity with our store, but we strive to limit marketing and promotional messages to no more than 4 per month.
Transactional messages (such as order or shipping updates) are sent as needed.
4. Consent & Opt-In
• You will only receive SMS/MMS messages from us if you have provided your mobile number and explicitly consented to receive them (e.g., via website signup, in-store registration, or online checkout).
• By providing your mobile number and opting in, you confirm that you are the authorized owner of the device or have the owner’s permission.
5. Opt-Out Procedure
• You can opt out at any time by replying STOP to any of our messages.
• Once you opt out, you will no longer receive SMS/MMS messages, except for confirmation of your opt-out request or as required by law.
6. Fees & Charges
• The Gundam Place Store LLC does not charge for receiving messages.
• However, standard message and data rates from your mobile carrier may apply. Please check with your carrier for details.
7. Privacy & Data Protection
• We respect your privacy and will never sell, rent, or share your mobile number with third parties for marketing purposes without your consent.
• Your number is used exclusively for communications related to The Gundam Place Store LLC.
• Our general privacy practices are detailed in our https://gundamplacestore.com/pages/policies?countryIsoCode=US
8. Limitations & Disclaimers
• Message delivery is dependent on your mobile carrier and network conditions. We are not liable for delays or failures in message delivery.
• SMS/MMS messages are not intended for urgent communications. For immediate assistance, please contact us at (770) 744-4083 or customerservice@gundamplacestore.com.
9. Contact Information
For questions about this policy or our SMS communications, contact:
The Gundam Place Store LLC
Email: customerservice@gundamplacestore.com
Phone: (770) 744-4083
Address: 580 Atlanta Rd suite 202B
Cumming GA 30040